Counseling Frequently Asked Questions


What is an "Evidence-Based" Therapy anyway?

Not all mental health therapies for equally effective.  Clinicians who receive training, supervision and consultation on specific psychological approaches that are based on scientific evidence refer to their work as "Evidence-based Practice" (EBP). Evidence-based therapies have been empirically tested and proven to make a positive impact for clients. These approaches tend to be more goal-driven, directive, and short-term than other approaches. Skilled therapists with experience in EBPs are able to maintain the important clinical foundations of evidence-based models while adapting to specific client desires and needs. 

Do you accept insurance? 

Yes! We are paneled with Blue Cross Blue Shield and Blue Care Network. We are also working to panel with other providers. Setting up insurance is a slow process. In the meantime, we are happy to help clients submit for reimbursement by providing billing statements as necessary. 

DO I have to be in Therapy forever?

No! We believe in the therapeutic relationship as a tool for growth and meeting client goals. We will meet as long as sessions feel beneficial to you. We will discuss a projected timeline as early as your intakes session. There is no rush, other than feeling better faster!  You are encouraged to live your life and welcome to come back at any time as needed. 

Who Do your therapists work with?

We work with families and individuals from all backgrounds! We value diversity and acceptance in our practice.  We have experience working with LGBTQ individuals and families, foster/adoptive parents, families reunifying after Child Welfare involvement, and relative caregivers.

How much does therapy cost?

At Head and Heart Therapeutic Solutions, we believe everyone deserves effective treatment. That is why our prices are competitive and we work to make each session count through implementing evidence-based techniques. We charge $150 per session and reserve some spaces for clients who need a sliding-scale fee. We charge $180 for our first session/clinical evaluation. 

How confidential is counseling, Really?

Traverse City is a wonderful place - it's rare to get out of the house without running into someone you know! However, for therapy to be successful, clients need to know that their privacy is completed protected, especially in a small community. At Head and Heart Therapeutic Solutions, we are committed to the highest levels of confidentiality. Our privacy policies are compliant with federal laws. Client information is protected by HIPAA, just like patient information at a doctor's office. Client privacy is an utmost priority for us. Please contact us if you want more details about this. 

What can I expect at my first Counseling appointment?

Starting therapy is brave. We know you may be overwhelmed and apprehensive. Here’s what you can expect:

  1. Before your first session (or “intake”), we will e-mail you a link to our client portal. You can review our policies and sign forms online. You’ll bring a completed Intake Questionnaire with you.

  2. When you enter our office suite (more location details here), please make yourself comfortable in the waiting area and help yourself to coffee, tea, or other available refreshments.

  3. Your therapist will greet you warmly. We are always glad you’re here.

  4. In the confidential space of your therapist’s office, your therapist will explain relevant policies and answer any questions you may have. Every therapist has a different style, but intakes are really a conversation about both what’s troubling you as well as what your hopes and goals are. Your therapist’s goal is to begin the process of really hearing and understanding your experience and needs. This process may be assisted by screening tools/assessments to help clarify your experience.

  5. Your therapist will work to integrate what you’ve shared and determine a diagnosis, if applicable. They will explain their insight and hypothesis as a flexible and evolving starting place for the therapeutic process.

  6. At then end of the appointment, we will ensure you are comfortable and determine if you are interested in future sessions. If so, we will discuss what to expect in future sessions.

  7. After the session, we will bill insurance or accept payment through cash, check or the credit on file .