Counseling Frequently Asked Questions
-
We work with adolescents, adults and couples. We welcome people of all backgrounds, identities, and life experiences into the work of therapy. This includes folks who identify as BIPOC, LGBTQIA+, folks of any size, folks with disabilities, and those with diverse spiritual and cultural backgrounds. Our aim is to foster acceptance without reservation.
-
No! We believe in the therapeutic relationship as a tool for growth. For some people, therapy is something they do for a short time to resolve a specific issue or reach a goal. For others, therapy becomes an ongoing part of their health and wellness routine. And for others it’s something in between. We will continually reflect on our progress and goals so we can find what’s best for you. There is no rush, other than feeling better faster!
-
Not all mental health therapies are equally effective. Not all therapy is synonymous with healing.
"Evidence-based Practice" (EBP) refers to interventions that have been scientifically tested and proven to positively impact clients. These approaches are often more goal-driven, directive, and short-term.
Head & Heart therapists attend EBP trainings and participate in consultation regularly. We know many old-school therapy models have been designed for, and tested on, a narrow population (white men). As skilled therapists, we apply the important clinical foundations of evidence-based models while creatively adapting these approaches for your individual needs.
-
Traverse City is a wonderful place - it's rare to get out of the house without running into someone you know! However, for therapy to be successful, you need to know that your privacy is protected, especially in a small community. At Head & Heart, client privacy is our utmost priority.
Our privacy policies are compliant with federal laws. Client information is protected by HIPAA, just like patient information at a doctor's office. You can view our Privacy Practices information here.
We require a signed release before sharing any information about your care. That Consent to Share/Receive Information form can be found here.
What can I expect at my first appointment?
Starting therapy is brave. We know you may be overwhelmed or apprehensive. We strive to be as clear and welcoming as possible.
-
After you reach out via our online form or phone we’ll get back to you as soon as possible. Our Admin will work with you to find the right fit. This process can take several business days. We will request a copy of your insurance card and verify your benefits when you are scheduled for your first session (or “intake”). You will receive an emailed link to our client portal where you can complete new client paperwork and assessments electronically. We try to make this part as clear and simple as possible.
Whether you will be seen in person or via telehealth, you will receive pertinent information, such as our address, your therapist’s contact information, and what to expect at your first appointment.
-
If your appointment is in person, when you enter our office suite (more location details here), please make yourself comfortable and help yourself to coffee, tea, or other available refreshments.
Your therapist will warmly greet you in the lobby at your appointment start time. We are always glad you’re here.
In the confidential space of your therapist’s office, your therapist will explain relevant policies and answer questions. Every therapist has a different style, but intakes are really a conversation about both what’s troubling you as well as your hopes. Your therapist’s goal is to begin the process of really hearing and understanding your experience and needs. Your therapist will likely support you in beginning to articulate your unique story.
Your therapist will work to integrate what you’ve shared and determine a diagnosis, if necessary for insurance billing. They will explain their insight and hypothesis as a flexible starting place for the therapeutic process.
At the end of the appointment, we will ensure you feel comfortable with moving forward and will discuss what to expect in future sessions.
-
We do not require you to check out, so you can just exit upon completion of your appointment. We will bill the credit card on file after your appointment. If you have any questions about this or anything else, you may contact our Office Administrator or ask your therapist. At every point in this process, your feedback is highly encouraged - please let us know how we do and how we can improve!
Insurance
& Payment
Cost of Therapy
We believe everyone deserves effective treatment. By implementing evidence-based techniques, we ensure each session counts and delivers real results.
Intake Appointment/Clinical Evaluation (all new clients): $200
Individual Therapy Sessions: $180
Couples Therapy Sessions: $200 (private-pay only)
Payments
A credit card on file is required to schedule, allowing for easy processing of co-pays and payments at the end of each week. To make a payment or update your credit card on file, visit our client portal.
Insurance
In-network Insurance: Rates are determined by your insurance company. We will get an estimate of your coverage before your first appointment, but ultimately payment is your responsibility. We are in network with:
Blue Cross Blue Shield
Blue Care Network
Priority Health and Priority Health Medicare (not Medicaid)
Aetna
Forest County Potawatomi
**Please note that insurance does not cover Couples Therapy. This service is exclusively self-pay.
Out of Network Insurance: We provide Superbills to help with reimbursement for out-of-network services.
Good Faith Estimate: We provide a “Good Faith Estimate” of expected costs for those who do not use insurance upon scheduling and update annually.
Sliding Scale
We offer a limited number of reduced-cost therapy spots, prioritizing those experiencing financial hardship. Please inquire with our Administrator for more details.
Missed Appointment & Late Arrival Fees
Cancellations with less than 24 hours’ notice will incur a $125 fee, which is not covered by insurance.
To protect our therapists’ time and stabilize their income, clients arriving more than 7 minutes late to session may incur a “Late Arrival Fee” of $30, which is not covered by insurance. Arrival more than 22 minutes late to session is considered a missed appointment.
Science-based therapy delivered with heart.
Have Other Questions? Contact Us.