Counseling Frequently Asked Questions

 

Who Do your therapists work with?

We work with children, adolescents, individuals and couples from all backgrounds. We value diversity and acceptance in our practice. Inclusion is front of mind for us and we strive to create a space that is comfortable and safe for people in every body. We know many of our clients have suffered oppression in some form and we work to validate and honor this experience while partnering with you to overcome what is within your control.

Do you accept insurance? 

Yes! We are in-network with Blue Cross Blue Shield, Blue Care Network, Aetna, and Cofinity. We get many questions about Priority Health. We are not in-network with Priority, however, we are happy to provide clients with billing statements to help with reimbursement. 

Please note that insurance does not cover couples therapy or health coaching. We offer these as private-pay options.

DO I have to be in Therapy forever?

No! We believe in the therapeutic relationship as a tool for growth. For some people therapy is something they do for a short time to resolve a specific issue or reach a goal. For others, therapy becomes an ongoing part of their health and wellness routine or part of their support network. And for others it’s something in between. We will continually reflect on our progress and goals so we can find what’s best for you. There is no rush, other than feeling better faster! You are encouraged to live your life and welcome to come back at any time, as needed. 

How much does therapy cost?

At Head and Heart Therapeutic Solutions, we believe everyone deserves effective treatment. We work to make each session count through implementing evidence-based techniques.
- Intake Appointment/Clinical Evaluation (all new clients): $200
- Individual Sessions: $180
- Couples or Family Sessions: $200
- Health Coaching Sessions: $130

We reserve space for clients who need a sliding-scale. We are required to share a “Good Faith Estimate” of expected costs for those who do not bill insurance for services and will do so upon scheduling and update annually.

What is an "Evidence-Based" Therapy anyway?

Not all mental health therapies are equally effective.  Clinicians who receive training, supervision and consultation on specific psychological approaches that are based on scientific evidence refer to their work as "Evidence-based Practice" (EBP). Evidence-based therapies have been empirically tested and proven to make a positive impact for clients. These approaches tend to be more goal-driven, directive, and short-term than other approaches. With that said, there is no such thing as one-size-fits-all approach to therapy. Skilled therapists with experience in EBPs are able to maintain the important clinical foundations of evidence-based models while creatively adapting the approach for individual client desires and needs. 

How confidential is counseling, Really?

Traverse City is a wonderful place - it's rare to get out of the house without running into someone you know! However, for therapy to be successful, clients need to know that their privacy is protected, especially in a small community. At Head & Heart Therapeutic Solutions, we are committed to the highest levels of confidentiality. Our privacy policies are compliant with federal laws. Client information is protected by HIPAA, just like patient information at a doctor's office. Client privacy is an utmost priority for us. Here is a link to our Privacy Practices Information. We require a signed release before we will share information about your care. That Consent to Share/Receive Information form can be found here. Please contact us if you have further questions.  

What can I expect at my first Counseling appointment?

Starting therapy is brave. We know you may be overwhelmed or apprehensive. Here’s what you can expect:

  1. Before your first session (or “intake”), we will provide you with all the necessary information needed. You will receive a email link to our client portal where you can review and complete new client paperwork electronically. Whether you will be seen in person or via telehealth, you will receive pertinent information, such as our address, your therapist’s phone number, and what to expect at your first appointment.

  2. If your appointment is in person, when you enter our office suite (more location details here), please make yourself comfortable and help yourself to coffee, tea, or other available refreshments.

  3. Your therapist will warmly greet you at your appointment start time. We are always glad you’re here.

  4. In the confidential space of your therapist’s office, your therapist will explain relevant policies and answer any questions you may have. Every therapist has a different style, but intakes are really a conversation about both what’s troubling you as well as what your hopes and goals are. Your therapist’s goal is to begin the process of really hearing and understanding your experience and needs. This process may be assisted by screening tools/assessments to help clarify your experience.

  5. Your therapist will work to integrate what you’ve shared and determine a diagnosis, if applicable. They will explain their insight and hypothesis as a flexible and evolving starting place for the therapeutic process.

  6. At then end of the appointment, we will ensure you feel comfortable with moving forward and will discuss what to expect in future sessions.

  7. After the session: we do not require you to check out, so you can just exit upon completion of your appointment. We will bill the credit card on file after your appointment. If you have any questions about this or anything else, you may contact our Office Administrator, Tasha, or ask your therapist.

 WHAT IS YOUR COVID-19 POLICY?

We follow CDC Guidelines for COVID-19.

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